Booking & Policy

Your Nailtopia Moment Awaits.

Nailtopia technicians caring for guests inside the salon

01

Before You Book

How to request an appointment.

Please send us a message on Instagram or Facebook with the following details, so our team can check availability and recommend the best option for you.

Preferred branch
Trần Quang Diệu, Tôn Thất Tùng or Đặng Dung

Date and time you’d like to visit

Number of guests

Services and nail details
Hands or feet, nail art, natural nails or extensions

Removal or cuticle care
Let us know if you need gel removal, nail removal or cuticle care. If you only need gel or extension removal, just ask for that service.

Your name and phone number

Our team will get back to you to confirm your appointment. Sending a message does not book it: appointments are not booked automatically through the website.

Hair Wash & Spa and Foot Care are available only at Nailtopia Tôn Thất Tùng.

02

Warranty & Fix Policy

Care, covered.

We want you to love your nails for as long as possible. Here is our warranty and fix policy, for a smooth and enjoyable experience at Nailtopia.

5-Day Warranty

Free of charge for chipped polish, fallen nail decorations and detached nails reported within 5 days of your service, subject to the conditions below.
Please photograph the issue and contact us within 5 days via Facebook or Instagram.
If you report the issue within the warranty period but cannot visit in time, you may book your repair within the following 5 days.

Redo Discount

Enjoy 20% off a new set within 7 days of your previous service.
Please let us know before payment so we can verify eligibility.
Cannot be combined with other promotions.

Not Covered

Damage caused by repairing or removing nails yourself.
Damage from harsh chemicals or external force, such as impact or heavy work.
A change of mind about the design after approving the steps with your technician.
You may still use the redo discount where it applies.

03

Birthday Benefits

Birthday, celebrated.

Enjoy special discounts during your birthday month, and bring your friends or family along to celebrate with you.

Your Birthday Gift

Enjoy 15% off during your birthday month.
Valid on all services.

Bring Friends or Family

Enjoy 10% off for all friends or family joining you.

Terms & Conditions

Let your technician know it’s your birthday month to enjoy your gift.
Please present your ID before payment.
Not valid on public holidays or during Tet (Lunar New Year).
Cannot be combined with other promotions.

04

Booking & Cancellation Policy

A few things to note.

To keep the best experience for all our clients, please take a moment to read our booking policy.

Confirmation

A message alone does not confirm a reservation: your appointment is booked only once Nailtopia confirms it. Our team will confirm directly via Instagram or Facebook.

Deposit

A deposit is required for certain bookings only, not every reservation. If your booking needs one, our team will confirm the amount and instructions.

Cancellation & Rescheduling

Please give us at least 3 hours’ notice to cancel or reschedule. Cancelling without prior notice, or not showing up, may result in forfeiting any deposit you have paid.

Late Arrival

If you are more than 15 minutes late and we cannot reach you, your appointment may be released. If you are more than 30 minutes late, your appointment may be cancelled and any deposit you have paid forfeited.

Tell Us How You Feel

Want to change the music or your nail design, need more advice, or feel uncomfortable about anything? Just let our receptionist or technician know right away, so we can help during your visit.